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VelosVelos Documentation

Signing in

Velos does not ask you for a password. You give it your email address, it emails you a six-digit code, and that code signs you in. Nothing to remember, and nothing to leak.

Sign in with a code

Section titled “Sign in with a code”

Step 1 — enter your email address.

Open Velos and you land on the sign-in page. Type the email address your account was created with, then choose Continue.

The Velos sign-in page: a card with the Velos logo, the heading Sign in, a single Email field, and a Continue button.The Velos sign-in page: a card with the Velos logo, the heading Sign in, a single Email field, and a Continue button.

If you are not sure which address that is, ask whoever set your account up. It is usually the address they contacted you on.

Step 2 — enter the code from your email.

Velos emails you a six-digit code and swaps the page for a code box. Type the six digits and choose Sign In.

The code step of the Velos sign-in page: the heading Enter your code, a line confirming a six-digit code was sent to the address entered, a six-digit code box, a Sign In button, and links to resend or use a different address.The code step of the Velos sign-in page: the heading Enter your code, a line confirming a six-digit code was sent to the address entered, a six-digit code box, a Sign In button, and links to resend or use a different address.

The same email also contains a sign-in link. Opening that link on the device you want to be signed in on does the same job as typing the code, which is easier on a phone.

Step 3 — if your address is used in more than one place, choose one.

Some people belong to more than one — a coach at a club who also helps at the federation. If your email address reaches several of them, Velos asks which one you are signing in to after your code is accepted. You can sign out and sign back in to switch.

When the code does not arrive

Section titled “When the code does not arrive”

Work down this list. The first two account for almost every case.

  1. Check your spam or junk folder. The email arrives from your federation, club or academy’s Velos address, which your mail provider has not seen before.
  2. Check the address you typed. Velos deliberately shows the same “we sent you a code” screen whether or not the address it was given belongs to an account — that is what stops a stranger using the sign-in page to find out who has an account. So a typo looks exactly like a successful send. Choose Use a different email or phone and try again.
  3. Wait for the resend. The Resend link is disabled for the first minute, so the countdown is normal and not a fault. When it becomes available, use it once.
  4. Ask for your account to be checked. If several attempts produce nothing, the address on your account may not be the one you are checking. Whoever administers Velos where you are can see the address on file and correct it.

Codes are short-lived and single-use. If you request a second code, the first one stops working — use the newest email in your inbox, not the first.

Requests are also rate-limited per address. If you ask for many codes in a few minutes, Velos stops sending for a while; waiting a quarter of an hour clears it.

Staying signed in

Section titled “Staying signed in”

Once you are in, Velos keeps you signed in on that browser. Closing the tab, or coming back the next morning, does not usually mean signing in again. Sessions do eventually expire, and when one does you are simply returned to the sign-in page.

To sign out deliberately — always do this on a shared or public computer — open the account menu at the top right and choose Logout. See Finding your way around for where that menu is.

Some federations and clubs also run the Velos mobile app for their athletes. It signs in the same way, with a code sent to the same address.

Updated for v1.36.0